Sr/ Customer Support Associate (Appointment Line)

Handle patient enquiries and appointment scheduling through multiple channels (phone, email, SMS). Coordinate medical appointments across various specialties and clinics. Process referrals from primary care physicians and external specialists. Send appointment reminders and follow-up communications. Maintain accurate patient records in the hospital appointment system. Document all patient interactions in the CRM system. Provide clear guidance on appointment preparation and clinic locations. Support patients with special requirements or urgent medical needs.

• See description for requirements.

• Benefits to be discussed.