Customer Care Officer (5 day work week Mon to Fri) – ‘O’ Levels

Handle inbound / outbound calls, emails, and chats from customers with professionalism and empathy Assist customers in navigating respective website and online services Maintain accurate records of customer interactions and transactions Collaborate with other team members to improve processes and enhance customer satisfaction Stay up-to-date with product knowledge and company policies To consistently meet set KPIs without compromising on quality service delivery

• See description for requirements.

• Benefits to be discussed.